FAQs

At Kyanite Solutions, we understand that you may have questions about our services. Below are answers to some of the most common enquiries we receive.

What makes you different from other MSP companies?

Not only do we provide the latest and most innovative IT solutions to ensure your business thrives in the ever-changing Digital world, but we also pride ourselves on our transparency and excellent communication with our customers. We build lasting relationships by staying in close contact and conducting regular check-ups. Additionally, we provide monthly user reports with all invoicing to ensure that you are only charged for the services you actually use.

Are you a Local NT Company?

Yes, we are locally owned and operated in the city of Darwin, Northern Territory of Australia. Our team has over decades of experience combined, working within the IT industry. This ensures we have a deep understanding of the unique needs of businesses in the Northern Territory and Australia at large. Further still we are on a mission to help Australian businesses improve efficiencies, increase revenue and reduce risk using technology to support our community and future proof our local economy.

Are your technicians certified?

Absolutely. All of our technicians hold internationally recognized IT certifications, including Microsoft and Cisco certifications, as well as various vendor-neutral certifications. We are passionate about technology and committed to staying up-to-date with industry standards.

Do you provide cybersecurity audits or consultation services?

Yes, we offer a wide range of cybersecurity services, from one-off audits to ongoing consultation. We can also help your business become accredited with industry-standard certifications like ISO 27001 and other cybersecurity accreditations.

What industries do you specialise in?

While we provide IT services to a wide variety of industries, we have particular expertise in working with local businesses in Darwin in Construction and Trade Services. However, it is important to know that no matter your industry, whether it be Accounting, Retail, Healthcare, Education, or another sector, we will tailor our solutions to meet your specific needs.

What types of services do you offer?

As we are a Technology Services Provider (TSP) we act as a Trusted Advisor and All-In-One resource for IT with our clients to keep them ahead of the curve. Predominately we offer comprehensive managed IT services. This includes network management, cloud solutions, cybersecurity, backup and disaster recovery as well as internet and VoIP services. We also provide value to our clients in the way of IT consultation, workflow, process automation and more. We tailor our services to meet the specific needs of your business as we understand these may change depending on current goals and objectives. 

Do you offer on-site support?

Yes, we offer both remote and on-site support for our clients. We always aim to fix things in the most efficient manner which often means remote assistance is provided as preference, however we will also provide timely and effective on-site assistance when needed.

How do you ensure the security of my data?

We take data security very seriously. Our team follows best practices and uses advanced security measures to protect your data. We also offer regular cybersecurity assessments and audits to ensure that your systems remain secure.

Can you help with cloud migration?

Yes, we provide cloud solutions, including cloud migration services. Whether you’re moving to Microsoft 365, Azure, or another cloud platform, we can help make the transition smooth and efficient.

How can I get started with your services?

Getting started is easy! Simply contact us through our “Contact Us” page or give us a call at (08) 8901 7729. We’ll schedule an initial consultation to discuss your needs and how we can help.